policy

All Our Legal Documents in One Place

Review our Terms of Use, Privacy Policy, Legal Disclaimer, and Refund & Return Policy to stay informed and protected

Last Updated: September 29, 2025

These Terms of Service (these "Terms") govern your access to and use of our websites (www.proceedit.shop hosted on Shopify, www.proceedit.podia.com hosted on Podia), mobile applications on Google Play and the App Store, and other Expertel SL-operated websites or applications where these Terms are linked, including all content, functionality, and services offered on or through such platforms (collectively, the “Platforms”). The Platforms are provided by Expertel SL ("we", "us" or "our"), a Spanish company, operating under the brand proceedit, specializing in Business Process as a Service (BPaaS) solutions, technology automation, and physical merchandise, leveraging AI, RPA, and BPM technologies.

  1. Acceptance of Terms

    By accessing or using the Platforms, you agree to be bound by these Terms, our Privacy Policy (available at https://www.proceedit.shop/privacy-policy), our Legal Disclaimer (available at https://www.proceedit.shop/legal-disclaimer), and our Refund & Return Policy (available at https://www.proceedit.shop/refund-policy). These documents form an integral part of the Terms. If you do not agree, you must not access or use the Platforms. You represent that you are at least 18 years old. Users aged 13-17 may use our services only with verifiable parental or guardian consent and supervision. Parental consent will be obtained through a signed consent form as required by COPPA, GDPR, and applicable laws. Parents/guardians must manage the account and can review/delete data via support@proceedit.com. You must be able to form a legally binding contract under applicable laws. These Terms apply to all users, including those registering accounts or making purchases.

  2. Our Offerings

    Our offerings include:

    1. Digital Services such as Continuous Trading Insights (CTI): AI-driven market analysis tools (informational only); Managed Broker Account (MBA50): A suite of informational and educational tools for self-directed analysis. This service does not involve, and we do not offer, any actual management of your brokerage account, execution of trades, or custody of funds. And Master Programs: Educational content and training materials. These are provided strictly for informational and educational purposes only and do not constitute investment, financial, tax, or legal advice.

    2. Physical Merchandise such as branded apparel, accessories, and tangible goods, subject to our Refund & Return Policy (available at https://www.proceedit.shop/refund-policy).

    3. proceedit Credits: Virtual currency purchasable via our websites or in-app purchases. Credits are usable only within our Platforms, are non-transferable, have no cash or redemption value outside the app, and do not involve any NFT-related features, blockchain integrations, or randomized item unlocks (e.g., loot boxes). If any features involve chance-based elements, odds will be clearly disclosed. Purchased Credits do not expire. Free or promotional Credits may expire or be removed. In accordance with Apple App Store and Google Play policies, credits you have purchased will not be forfeited, including upon account termination. Credits obtained for free (e.g., via promotions) may be subject to expiration or removal. Refunds for credit purchases are handled by the platform from which they were bought (Stripe, Apple, or Google).

    4. IMPORTANT RISK WARNING

    5. TRADING AND INVESTING CARRY SUBSTANTIAL RISK OF LOSS. You may lose some or all of your invested capital. Past performance does not guarantee future results. IMPORTANT: NONE OF OUR SERVICES CONSTITUTE INVESTMENT ADVICE, FINANCIAL PLANNING, PORTFOLIO MANAGEMENT, OR BROKERAGE SERVICES. We do not execute trades, manage accounts, provide investment intermediation, or hold customer funds. All tools, including CTI and MBA50, are strictly for educational and informational purposes only. All trading decisions and actions are your sole responsibility. You should consult with qualified financial professionals before making any investment decisions.

    6. You acknowledge that CTI and MBA50 are informational tools only and not financial advice. All trading involves risk, and you should consult qualified professionals for investment decisions.

  3. Changes to Terms

    We may modify these Terms at any time. We will post updated Terms on our Platforms with a new "Last Updated" date and notify you of material changes via email or prominent platform notice. Your continued use constitutes acceptance of the modified Terms. You may terminate your account if you disagree with changes. It is your responsibility to check our Platforms periodically for updates.

  4. Eligibility and Registration

    You must be at least 18 years old, or between 13-17 years old with verifiable parental/guardian consent and supervision and have legal capacity to enter into contracts under your jurisdiction's laws. By creating an account, you represent that you are not subject to sanctions by the EU, US, UN, or other authorities, and are not in a prohibited jurisdiction. Users under 18 require parental consent in compliance with COPPA (US), GDPR (EU), and applicable laws; parents/guardians must manage the account and can review/delete data via support@proceedit.com. We do not knowingly collect data from children under 13 without consent. You may not use our services for illegal activities or to harm others.

  5. Account Registration and Verification

    To use certain services, make purchases, or buy proceedit Credits, you must register an account via our Platforms. Provide accurate, complete, and updated information. Do not select usernames that impersonate others, violate rights, or are offensive. You are responsible for account activity, password security, and notifying us of breaches or eligibility changes. You may not use others' accounts without permission or publish login details. You can delete your account directly or via request to us. For certain services, we may require identity verification, including government ID, proof of address, and AML compliance.

  6. Permitted Use and Restrictions

    Use the Platforms only for lawful purposes in accordance with these Terms, Spanish/EU laws, and app store policies. If registering for an entity, you warrant authority to bind it. Prohibited activities include: illegal or harmful use; unauthorized access or interference; copying/modifying content without permission; competing with us; IP violations; false/harmful content; market manipulation; unauthorized automated access. For CTI/MBA50: Do not treat as investment advice; understand trading risks; consult advisors; comply with regulations; avoid if prohibited by local laws.

  7. Use of Service
    1. General Conditions

      We reserve the right to refuse service for any legitimate reason without violating anti-discrimination laws. Your content (excluding payment info) may be transferred unencrypted over networks and adapted for technical needs; credit card info is encrypted. Do not reproduce, copy, sell, or exploit any portion of the Platforms without our written permission. Headings are for convenience only. Information on Platforms is for general use and may not be accurate, complete, or current; rely on it at your own risk. We may modify content without obligation to update, and you must monitor changes.

    2. Service Availability and Third Parties

      We strive for availability but do not guarantee uninterrupted access and may modify, suspend, or discontinue services at our discretion. We may provide access to third-party tools "as is" without warranties or liability; use them at your own risk and review their terms. New features are subject to these Terms. Third-party links/materials are not our responsibility; we are not liable for them or related harms. Direct complaints to third parties.

  8. User Comments and Feedback

    By submitting comments, feedback, or ideas (solicited or unsolicited), you grant us a worldwide, royalty-free, non-exclusive license to use, display, reproduce, modify, and distribute your content solely for the purpose of operating and improving our services. We will not sell your personal content to third parties. If our Platforms or apps allow user-generated content (such as reviews, posts, or shared materials), you agree not to submit unlawful, harmful, or infringing content. We provide an in-app reporting mechanism for users to flag objectionable content, and we employ both automated and human moderation to proactively filter and remove unlawful, harmful, or infringing content before it is published. We reserve the right to review, moderate, edit, or remove content that violates these Terms or applicable laws and will take appropriate action, including blocking abusive users and reporting illegal content to authorities. Our moderation policies are designed to comply with Apple App Store Review Guidelines and Google Play Developer Policies, including specific measures against child sexual abuse material (CSAM) and other prohibited content. Your comments must not violate third-party rights, be unlawful/obscene, contain malware, or use false info. You are responsible for your comments; we assume no liability. We aim to review flagged content within 24 hours.

  9. Complaints and Dispute Resolution

    If you have a complaint, please contact us first at support@proceedit.com. For purchases made through the Apple App Store or Google Play Store, you may also refer to the respective app store's dispute resolution process. If we cannot resolve the issue, as required by the EU Digital Services Act, you may refer the dispute to the officially certified out-of-court dispute resolution body in Spain. For more information and to submit a complaint, please visit the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.

  10. Payment Terms and proceedit Credits

    Access to services like CTI, MBA50, or Master Programs may require fees or proceedit Credits, disclosed at purchase on our Platforms or via in-app purchases. Website purchases are processed by Stripe and subject to Stripe's terms. All in-app digital purchases, including proceedit Credits and subscriptions, must exclusively use the respective app store's billing system (Apple In-App Purchase for iOS or Google Play Billing for Android) and are subject to their respective terms and refund policies. No external payment mechanisms are permitted for in-app digital content. For in-app purchase issues, contact Apple Support or Google Play Support directly. You authorize charges to your method, exclusive of taxes (your responsibility). proceedit Credits are virtual currency bought in bundles via Stripe or in-app. Credits purchased through Apple App Store or Google Play Store are subject to their respective refund policies. Credits are non-transferable, with no external value or cash redemption. They do not expire. You may be able to restore your proceedit Credits balance across devices if you reinstall the app, subject to the restoration mechanisms provided by the Apple App Store and Google Play. Refunds follow platform rules (e.g., Apple/Google).

  11. Subscription Services

    Subscriptions automatically renew at the end of each billing period unless canceled at least 24 hours before renewal. Cancellation takes effect at the end of the current billing period. You can manage and cancel your subscriptions directly through your account settings on the Apple App Store (for iOS subscriptions) or Google Play Store (for Android subscriptions). Detailed instructions on how to cancel your subscription are available within the app in the corresponding section, including screenshots or direct links to the app store's subscription management page (e.g., for Apple: Go to Settings > [Your Name] > Subscriptions; for Google: Go to Play Store > Profile > Payments & Subscriptions > Subscriptions).

    1. Apple App Store In-App Subscriptions: Payment will be charged to your Apple ID account at confirmation of purchase. The subscription automatically renews unless it is canceled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Any refunds for in-app purchases must be requested directly from Apple.

    2. Google Play In-App Subscriptions: Payment will be charged to your Google Play account at confirmation of purchase. The subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel your subscriptions by going to your Google Play Store account settings. Any refunds for in-app purchases must be requested directly from Google.

    3. Manage via app stores: Apple (charge to Apple ID, cancel 24+ hours before via Settings; unused trials forfeit); Google (charge to Google account, cancel 24+ hours before via Play Store).

    4. Subscriptions provide sustained value through regular updates to educational content and tools.

  12. App Store Compliance
    1. For iOS apps: This app and all transactions comply with Apple App Store Review Guidelines. Auto-renewable subscriptions will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Subscriptions may be managed and auto-renewal turned off in Account Settings after purchase.

    2. For Android apps: This app complies with Google Play Developer Policies. Subscription purchases are billed to your Google Play account and will automatically renew unless canceled at least 24 hours before renewal.

  13. Payment Processing

    Payments are handled by Stripe (websites) or Google Play/App Store (in-app); we do not store full card details. By paying, you agree to their terms/privacy: Stripe (https://stripe.com/legal, https://stripe.com/privacy); Google Play (https://play.google.com/about/play-terms/, https://policies.google.com/privacy); Apple (https://www.apple.com/legal/internet-services/itunes/, https://www.apple.com/legal/privacy/). You authorize sharing info with Stripe. For Apple: Processed by Apple, refunds/problems via Apple Support. For Google: Processed by Google, refunds/problems via Google Support.

  14. Billing and Account Information

    Payments process at purchase or recurring for subscriptions; ensure sufficient funds. We may refuse/limit/cancel orders (e.g., quantities per person/account/card) or prohibit reseller orders, notifying via provided contact. Provide accurate, updated info (email, card details) for transactions. See Refund Policy for details. proceedit Credits add to balance upon purchase for redemption; unused credits do not accrue interest and do not expire. All fees exclude taxes/duties, which are your responsibility.

  15. Intellectual Property

    All Platforms content, software, and technology (including CTI, MBA50, Master Programs) are owned by us or licensors, protected by Spanish/international IP laws. You get a non-exclusive, non-transferable license for intended personal/business use; no copying, modifying, distributing, or reverse-engineering without permission. Submitted content grants us a worldwide, royalty-free, non-exclusive license to use, display, reproduce, modify, and distribute your content solely for the purpose of operating and improving our services. We will not sell your personal content to third parties.

  16. Termination

    We may suspend or terminate your access for reasons including, but not limited to, a breach of these Terms, non-payment of fees, suspected illegal activity, or actions that harm our services or other users, with notice as required by applicable law. You may terminate by notifying us or ceasing use. Upon termination: Access ceases; pre-termination obligations (e.g., payments) survive; unused proceedit Credits that were purchased will not be forfeited, in accordance with Apple App Store and Google Play policies. Credits obtained for free (e.g., via promotions) may be subject to expiration or removal. You remain liable for amounts due.

  17. Limitation of Liability

    To the fullest extent permitted by law (including Spanish/EU regulations), we and our affiliates/directors/employees/licensors are not liable for indirect, incidental, special, consequential, or punitive damages from Platforms use, including trading losses. Services are "as is/as available" without warranties (e.g., merchantability, fitness, non-infringement). We do not guarantee uninterrupted, secure, error-free access or accurate/reliable results. Use at your own risk. We are not liable for the loss of proceedit Credits obtained for free (e.g., via promotions) due to inactivity or account termination. Liability is limited to the maximum permitted by law.

  18. Governing Law and Consumer Rights

    These Terms are governed by Spanish law, without conflict principles, and disputes shall be resolved in the courts of Barcelona, Spain. However, nothing in these Terms limits or excludes your statutory rights as a consumer under the laws of your country of residence, which may provide you with additional protections.

  19. Contact

    Expertel SL, support@proceedit.com, Caponata 13 Àtic 4ª, Barcelona, 08034, Spain, ESB60124286.